All prices are displayed and charged in Great British Pounds (GBP) and include VAT where appropriate. You can use your debit or credit card to make payments to Zatu Limited using Stripe’s secure payment system. PayPal payments are also accepted.
Domestic Delivery
Zatu Home aim to dispatch all items within 24 hours of receiving orders. lease note this does not guarantee same day dispatch. When a next day delivery service is selected when placing an order before 4pm or 6pm, depending on the courier’s cut-off (see below), we aim to dispatch same day for next day delivery. In the event that an item on a next day delivery service is delivered late due to circumstances beyond our control, Zatu Limited will not be held responsible for this.
We offer a variety of shipping options through our postal and courier partners, using Royal Mail and Parcelforce to deliver your goods. Please note depending on your location within the UK you may be charged a slightly higher rate for delivery that reflects the increased costs incurred from our partners.
For further details on our cut-off times per service and expected delivery dates, please see below:
| Standard Shipping (Postal Service) | 2-4 Working days | Sent via Tracked RM48 |
| Aim to dispatch within 24 hours Monday to Sunday. Delivery completed between Monday and Saturday. Excludes Bank Holidays. | ||
| Standard Shipping (Courier Service) | 2-3 Working Days | Sent via Tracked ParcelForce 48 |
| Aim to dispatch within 24 hours Monday to Friday. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is typically used for large orders only, though we reserve the right to upgrade any order to a courier service where necessary. | ||
| Next Working Day (Postal Service) | 1 Working Day | Sent via Tracked RM24 |
| Only orders made before 6pm will arrive the next day Monday to Friday. Orders placed before 12pm on Saturday will arrive the next working day – typically Monday. Orders placed before 10am on Sunday will arrive the next working day - typically Monday. Orders placed after this point will be dispatched the following working day. Delivery completed between Monday and Saturday. Excludes Bank Holidays. | ||
| Next Working Day (Courier Service) | 1 Working Day | Sent via Tracked ParcelForce 24 |
| Only orders made before 4pm will arrive the next day Monday to Friday. Orders placed after this point will be dispatched the following working day. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is typically used for large orders only, though we reserve the right to upgrade any order to a courier service where necessary. | ||
| Standard Shipping (Postal Service) | 2-4 Working days | Sent via Tracked RM48 | Aim to dispatch within 24 hours Monday to Sunday. Delivery completed between Monday and Saturday. Excludes Bank Holidays. |
| Standard Shipping (Courier Service) | 2-3 Working Days | Sent via Tracked ParcelForce 48 | Aim to dispatch within 24 hours Monday to Friday. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is typically used for large orders only, though we reserve the right to upgrade any order to a courier service where necessary. |
| Next Working Day (Postal Service) | 1 Working Day | Sent via Tracked RM24 | Only orders made before 6pm will arrive the next day Monday to Friday. Orders placed before 12pm on Saturday will arrive the next working day – typically Monday. Orders placed before 10am on Sunday will arrive the next working day - typically Monday. Orders placed after this point will be dispatched the following working day. Delivery completed between Monday and Saturday. Excludes Bank Holidays. |
| Next Working Day (Courier Service) | 1 Working Day | Sent via Tracked ParcelForce 24 | Only orders made before 4pm will arrive the next day Monday to Friday. Orders placed after this point will be dispatched the following working day. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is typically used for large orders only, though we reserve the right to upgrade any order to a courier service where necessary. |
International Delivery
Zatu Limited currently delivers to the countries listed below using our postal and courier partners Royal Mail and ParcelForce:
| Country | Estimated Transit Time (Working Days) | Country | Estimated Transit Time (Working Days) |
| Albania | 3-8 Days | Jordan | 3-7 Days |
| Argentina | 3-7 Days | Kazakhstan | 3-7 Days |
| Australia | 4-8 Days | Kenya | 3-7 Days |
| Austria | 3-5 Days | Laos | 3-8 Days |
| Bangladesh | 3-8 Days | Latvia | 3-7 Days |
| Belarus | 3-7 Days | Lithuania | 3-7 Days |
| Belgium | 3-5 Days | Luxembourg | 2-5 Days |
| Bosnia & Herzegovina | 3-8 Days | Macedonia | 3-8 Days |
| Brazil | 6-8 Days | Malaysia | 3-7 Days |
| Bulgaria | 3-6 Days | Malta | 3-5 Days |
| Canada | 6-9 Days | Moldova | 3-8 Days |
| Colombia | 6-8 Days | Montenegro | 3-8 Days |
| Croatia | 3-5 Days | Netherlands | 2-5 Days |
| Cyprus | 3-6 Days | New Zealand | 4-7 Days |
| Czech Republic | 3-5 Days | Nigeria | 3-7 Days |
| Denmark | 3-5 Days | Norway | 3-6 Days |
| Egypt | 3-8 Days | Pakistan | 3-7 Days |
| Estonia | 3-7 Days | Poland | 3-5 Days |
| Finland | 3-7 Days | Portugal | 3-6 Days |
| France | 3-5 Days | Qatar | 3-8 Days |
| Georgia | 3-8 Days | Romania | 3-7 Days |
| Germany | 2-5 Days | San Marino | 3-5 Days |
| Gibraltar | 3-5 Days | Saudi Arabia | 3-7 Days |
| Greece | 3-6 Days | Serbia | 3-8 Days |
| Greenland | 3-8 Days | Singapore | 3-7 Days |
| Guernsey | 2-4 Days | Slovakia | 3-5 Days |
| Hong Kong | 3-7 Days | Slovenia | 3-7 Days |
| Hungary | 3-5 Days | Spain | 3-6 Days |
| Iceland | 2-5 Days | Sweden | 3-5 Days |
| Indonesia | 3-8 Days | Tajikistan | 3-8 Days |
| Ireland | 2-5 Days | Thailand | 3-7 Days |
| Israel | 3-7 Days | Turkey | 3-7 Days |
| Italy | 3-5 Days | United States | 3-7 Days |
| Japan | 3-8 Days | ||
| Jersey | 2-4 Days |
Please note the estimated delivery times are estimates only and will vary per courier. Zatu cannot be held accountable for delays beyond our control. In the event that you believe your order has been lost, has arrived damaged, or you have other concerns please contact our customer service team.
Please note Zatu cannot issue a refund or replacement until an investigation with the postal or courier service has been complete, and in some circumstances, this may take up to 28 working days from the original point of dispatch.
Brexit Update
On the 31/12/20 the UK left the European Union. Zatu from that date has been operating under DDU (delivery duty unpaid) Incoterms 2020 for our EU customers using Royal Mail and ParcelForce.
DDU Incoterms payment (or delivery duty unpaid) mean the receiver/customer will be contacted by customs once their shipment arrives, and will have to settle any charges in order for customs to release the shipment and have it delivered to the customer. EU customers will no longer be charged VAT at checkout, but instead may be subject to import VAT upon their goods landing in the destination country.
We hope that there will be limited impact on your experience as a customer and any feedback you have on the Zatu International Delivery service is always appreciated so that we can continuously improve our offerings.
COVID-19 Update
Following the COVID-19 pandemic, there has been an increase in delays for all international shipments, which will vary depending on the courier/postal service used and the end destination.
Please find below a useful list of links for potential impacts from our service partners to your destination country:
Pre-Orders
Pre-order items are available for purchase on our website and are charged at the point of purchase. We always aim to dispatch pre-order items to arrive on the day of release. In the unfortunate event that there are delays from our suppliers which make this improbable, we will look to get these items to you within 3 working days of the official release date. If you are yet to receive your pre-order after this time, just get in contact via email to [email protected] or give us a call on 0800 007 5444, so we can investigate this further for you.
Any orders that include a pre-order item will be dispatched once ALL items in the order are available. Please bear this in mind when placing orders containing both in-stock and pre-order items. If you would like in-stock items delivered sooner, please place a separate order for those items.
Restock Pre-Orders
Restock pre-orders are available for purchase on our website and are charged at the point of purchase. Please note restock expected items will typically arrive within the next 2 months, however, in some instances they may take longer. Any orders that contain a Restock Item will not be dispatched until all items in the order are available. Please keep this in mind before you place any orders that contain both in-stock and Restock items. Please place a separate order to receive in-stock item(s) sooner! For more information please see our Restock FAQs.
Payment
All prices are displayed and charged in Great British Pounds (GBP) and include VAT where appropriate. You can use your debit or credit card to make payments to Zatu Limited using Sage Pay's secure payment system. PayPal payments are also accepted. For further detailed information regarding payments please visit section 7 of our Terms and Conditions.
If your delivery is late, or you have any other concerns, feel free to fill out our Contact Form. You can also give us a call on our freephone number 0800 007 5444, or email [email protected]. Alternatively, please see our Terms and Conditions for more information.